Customer care
How can we help?
Tracking an order is instant in your account. For anything else, send us a message below and our care team will get back to you.
Send us a message
Fill this in and we'll have everything we need to sort it in one reply.
Where is my order?
Faster than emailing us
Sign in to your account to see your order status and live carrier tracking. Orders are packed in 1–2 business days, then tracking starts moving once the carrier scans the parcel.
Track my order- Mon–Fri, 9am–5pm EST
- 30-day satisfaction guarantee
Quick answers
Answers before you email
These cover almost every message that reaches our inbox.
Orders, shipping & returns
How long does delivery take?
Orders are packed in 1–2 business days. Once shipped, you'll get a tracking link by email so you can follow your parcel all the way to your door.
My tracking hasn't moved in days
Tracking can pause while a parcel moves between carriers. If it hasn't updated in 7 business days, send us a message with your order number and we'll chase it for you.
Can I change my address or cancel my order?
Message us as soon as possible. If your order hasn't been packed yet, we'll gladly update the address or cancel it.
What's your returns policy?
Every order is covered by our 30-day satisfaction guarantee. If you're not in love with your butter, get in touch and we'll make it right.
How long does one jar last?
With daily use, one jar lasts around a month.
Still need a hand?
Email us directly. Our care team reads every message personally.
info@primawomanskin.com